Y11 User Privacy Policy
Last updated: January 2026
Y11 is committed to protecting the privacy and security of users' personal information. This Privacy Policy describes the types of information we collect, how we use it, and your rights regarding your personal data when using our platform.
Information Collected
We collect various types of information to provide and improve our services:
- Account Information: Full name, email address, phone number, date of birth, and identification details provided during registration.
- Device & Browser Information: Technical data such as IP address, device type, browser version, and access logs used to identify technical issues.
- Payment Information: Transaction records and payment methods including FPX, TNG eWallet, and local banking in Malaysian Ringgit (MYR).
- Cookies & Tracking: Cookies are used to remember user preferences, login sessions, and for analytics and more relevant advertising purposes.
- Usage Data: How you interact with the site, your game preferences, and betting history — used to enhance your personalised experience and security.
Purpose of Data Use
The information collected is used for several key purposes:
- Keeping your account secure, verifying your identity, and preventing fraud.
- Managing financial transactions and ensuring payments are accurate and legitimate.
- Delivering a personalised and effective gaming experience tailored to your preferences.
- Providing customer support and communications related to our services.
- Complying with applicable legal and regulatory requirements.
- Improving the website and technology based on user feedback and usage data.
Cookies & Tracking
Y11 uses cookies and tracking technologies to enhance the user experience and deliver more relevant content. You can disable cookies through your browser settings, though this may affect the functionality of certain parts of the platform.
We use cookies for the following purposes:
- Remembering login sessions and language preferences.
- Analysing site traffic for performance and development purposes.
- Delivering relevant advertisements and promotions to interested users.
Data Storage & Security
We apply strict security measures to protect users' personal data from unauthorised access, loss, or disclosure. Data is stored on servers secured with up-to-date encryption and firewalls.
Data is retained only for as long as necessary based on the purpose of collection and applicable legal requirements. Users may request the update or deletion of their personal data through a valid request.
User Rights
As a y11 user, you have the right to:
- Access: Requesting a copy of the personal data we hold on you.
- Correction: Requesting corrections to any inaccurate information.
- Deletion: Requesting the deletion of data, subject to legal limitations and terms of use.
- Objecting or Restricting Processing: In certain circumstances, you may restrict how your data is used.
- Withdrawing Consent: You may withdraw your consent to data processing at any time.
- Data Portability: Obtaining your data in a portable format for transfer to another service, upon request.
These rights can be exercised through our customer support channels.
Privacy Policy Updates
We may update this privacy policy from time to time. Any changes will be posted on this page with a clearly indicated last updated date. Continued use of the platform after an update constitutes your acceptance of the revised policy. We therefore encourage you to review this policy periodically.
For any questions or further information, please reach out to us via the platform or the support email provided.